This is an agreement signed between Argentina and Spain for the implementation of international standards of quality first rate. Its application improves the quality of services, to meet and exceed the needs and expectations.
San Miguel de Tucuman was chosen to begin the transfer process and implementing the Quality System Tourist Spain (SCTE) 'Best Practices'.
The methodology of work of the 'Model Approach to Quality Tourism "(MACT) is approached from the perspective of the destination, created and directed particularly to small and medium-sized lenders.
Quality work from a real and pragmatic approach, the system provides a distinction public after implementing the system, effectively demonstrate that the level of provision of services has improved.
Occasionally, the Best Practices SCTE is passed on to the Secretariat's Office of Tourism (SECTUR) for implementation in tourist destinations and San Miguel de Tucuman was the first destination chosen to conduct the test.
There, during the 5 months of work, 57 providers of San Miguel de Tucuman from 11 subsectors will be trained and trained by an international team of experts from the 4 Spanish Tourist Development and Research (DIT), 4 professionals, SECTUR and 3 members of the Tourism Authority Tucumán.
The deployment includes more than 7,200 referrals for services, the adaptation of 6 and 31 media support methodological management 14 training sessions, discussion workshops 6, 168 visits to companies and providers, 62 trainees per cycle, 472 measures of satisfaction , 1 and 56 extranet management evaluations.
For our country, this experience increases the competitiveness of the destination through the improvement and professionalization of the business and tourist services from a quality, while Spain is the dissemination and transfer of know-how at international level Quality System is designed and implemented with complete success for years.
For its part, The president of Ente Tucumán Tourism, expressed "pride means Tucumán to have been chosen as the destination of a pilot experience that seeks to multiply throughout the country, as well as the opportunity to address that represents the next season with higher quality tourism services. " |